Business Analyst

About Lakeland Credit Union

At Lakeland Credit Union (LCU), we pride ourselves on delivering outstanding service and support to our valued members. We are committed to creating a welcoming environment where everyone feels like part of our community. We believe that great service starts with great people, and that's where you come in! 

We are looking for a Business Process Redesign and Automation Analyst! 

About the Opportunity

This onsite role will collaborate with internal business teams to review existing business processes as assigned to seek opportunities for faster task completion and error/oversight reduction, through both workflow redesign and integration of digital solutions to reduce manual input. The incumbent will create and implement Microsoft automation solutions including SharePoint and Power Automate, along with supporting the broader technology team with other digital applications including but not limited to customer relationship management and loan origination/funding.

More specifically, some of your responsibilities include, but are not limited to:

• Supporting the VP, IT and Operational Excellence, assist with working between business teams, IT and third-party vendors for digital transformation initiatives, ensuring alignment between business needs to deliver effective solutions.
• Lead requirement gathering sessions with stakeholders to define clear business objectives for digital transformation initiatives.
• Define and prioritize the product backlog, ensuring continuous improvement in automation and digital processes.
• Facilitate process mapping, gap analysis, and workflow optimization using Lean principles.
• Evaluation and understanding the current business processes to identify opportunities for digital enhancement.
• Implement and maintain an Enterprise Content Management (ECM) system within SharePoint, leveraging SharePoint features and Power Automate.
• Lead testing, validation, and user acceptance testing (UAT) for digital transformation initiatives to ensure solutions meet business needs.
• Assist and contribute to governance and best practices for SharePoint sites, Microsoft Teams usage, and digital collaboration tools.
• Measure efficiencies gained from automation and carry out a continuous improvement approach through collaboration with LCU end users.

More About You

In order to qualify for this role, you will need 3+ years of experience in Business Analysis, Continuous Improvement, or Digital transformation. A degree or diploma in Business Administration, Information Systems, Computer Science, Data Sciences or related field is preferred.

As our ideal candidate, you possess a strong understanding of SharePoint, Power Automate, Electronic Content Management Systems, Power Apps, and automation frameworks. You have a genuine passion for innovation, continuous improvement and digital transformation with a proven track record of driving these initiatives forward. You demonstrate strong analytical and problem-solving skills. 

Prior experience in the banking or financial services sector, particularly in the development of digital products, will be considered a distinct advantage.

What We Offer

Lakeland Credit Union is dedicated to making a positive impact on their members and community. We offer great compensation, benefits, and a fun team environment. Join the team in Bonnyville and help make a difference.

• Competitive pay and comprehensive benefits.
• Flexible spending account. 
• RRSP matching after 3 months.
• Discounted employee financial services benefits. 
• Opportunities for personal and professional development.
• A supportive and fun team environment.

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in people's lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.

for a role at Lakeland Credit Union today and start changing lives, one member at a time. Live. Grow. THRIVE here!

Thank you for your interest. Interviews will be conducted as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted. Lakeland Credit Union is committed to the principles of equality and diversity in the workplace. AI will not be used during the recruitment, selection, and hiring process.