Front Desk Agent & Night Auditor

As a Front Desk Agent and Night Auditor at Hotel Dene & Conference Centre it will be your responsibility to greet and register guests and provide courteous service and closeout guest account upon completion of their stay, post and balance charges and settlements in timely and efficient manner.

What will I be doing?

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information.
• Complete the registration process by inputting and retrieving information from a guest.
• Promptly answer the telephone using positive and clear communication.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

What are we looking for in a successful candidate?

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Ability to interact positively with guests and co-workers.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.
• Ability to lift at least 50 lbs.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts

What will I be provided in return?
In return, you will be provided with a respectful and diverse work environment, where your experience, passion and dedication will be rewarded. We offer a highly competitive total rewards package including a benefit and RRSP matching program, and the opportunity to grow and continue to develop in your field. Hotel Dene guarantees at least 32 hours per week for full-time employees and multiple shift options (mornings or evenings) to help you achieve the best work-life balance for you.

Hotel Dene & Conference Centre- CEO Message
As team members of Hotel Dene & Conference Centre, it is our honour to serve our customers and guests in their pursuit of rest & relaxation, play & entertainment, and dining at our establishments.

We are privileged to contribute to the great work of the Cold Lake First Nations (CLFNs) business vision. You will be an important part of our organization. Your commitment to the organizational goals, as well as your knowledge, experience, skills, and abilities are valued and important to our collective success.

We must always remember who and what we work for: CLFNs people, our valued customers and guests, the goals, and objectives of the CLFNs as a whole Nation. To help us remember this, we will be ensuring that you receive valuable information and insight into the rich culture and traditions and story of the CLFNs in your new orientation procedures when you come to work for us.

Let’s act together to make the Hotel Dene & Conference Centre a great place to work, where we can all contribute to the CLFNs path toward self-determination and sovereignty.

DIVERSITY STATEMENT:
Our Differences Are What Make Us Great!
At Hotel Dene and Conference Centre we strive to create a suitable place to work where employees at all levels of our organization are respected for their differences and creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.