Member Service Advisor (MSA)

About Lakeland Credit Union

Lakeland Credit Union (LCU) is a trusted financial institution dedicated to providing exceptional banking services to our members. With deep roots in our community, we pride ourselves on delivering personalized financial solutions that meet the unique needs of individuals and businesses alike. At Lakeland Credit Union, we prioritize integrity, community engagement, and financial excellence, ensuring that our members can achieve their financial goals with confidence.

We are committed to fostering a work environment that promotes collaboration, innovation, and professional growth. As part of our team, you'll have the opportunity to make a meaningful impact on the financial well-being of our members while advancing your career in a supportive and dynamic setting.

About the Opportunity

We have an opportunity for a Member Service Advisor to join our team! LCU's Member Service Advisors are the smiling faces that greet our members when they walk into one of our branches providing a personalized and friendly experience for each member. You will play an integral role in providing exceptional service for each member by responding to member inquiries, identifying financial needs and providing recommendations for LCU products. They do all this by getting to know our members and helping them complete day-to-day banking transactions.

More specifically, some of your responsibilities include, but are not limited to:

• Accurately processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, wires, cheque cashing, calculation of foreign and domestic exchange.


• Understanding member needs and identifying opportunities to promote our products and services, referring them to appropriate team member as needed.


• Applying policies and procedures when completing member transactions to mitigate risk to Lakeland Credit Union.


• Contributing positively to workplace culture where we celebrate our successes and work together to achieve our shared goals.

More About You

In order to qualify for this role, you will need your High School Diploma and customer service experience. While not required, a business certificate or diploma is a bonus.

As our ideal candidate, you have a passion for delivering superior, personalized service to our members, while being dedicated to continuous learning and improvement. You are focused on the details, maintain a high degree of accuracy, understand basic accounting principles and have strong organization and time management skills.

Above all, you are flexible and adaptable, and empowered to positively contribute to the success of the organization while building a long-term career with LCU!

What We Offer

Lakeland Credit Union is dedicated to making a positive impact on their members and community. We offer great compensation, benefits, and a fun team environment. Join the team in Bonnyville and help make a difference.

• Competitive pay and comprehensive benefits.


• Flexible spending account. 


• RRSP matching after 3 months.


• Discounted employee financial services benefits. 


• Opportunities for personal and professional development.


• A supportive and fun team environment.

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in people's lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.

for a role at Lakeland Credit Union today and start changing lives, one member at a time. Live. Grow. THRIVE here!

Thank you for your interest. Interviews will be conducted as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted. Lakeland Credit Union is committed to the principles of equality and diversity in the workplace. AI will not be used during the recruitment, selection, and hiring process.