The Hive Vision: ‘The Hive’ Youth Hub is best understood as the integration of health and social services in a youth-friendly environment. Our focus is on prevention and early intervention and the provision of resources to help youth manage their concerns and navigate pathways to specialized services they may require. An integrated service delivery model will enhance partnerships and leverage existing systems with agencies and service providers and ensure all youth needs are met with compassion, collaboration, cooperation, and sustainability.
Job Summary:
The Program Assistant (PA) will be responsible for providing a range of administrative services to The Hive Operations Lead and Youth Coordinator to support day-to-day operations of delivering effective services in the local community. The PA generally serves as the initial point of contact for members of the community, staff and other stakeholders and is responsible for managing and maintaining a variety of key operational systems including communications, equipment and supply inventories, and recording, reporting and filing.
Under the direct supervision of The Hive Operations Lead, the Program Assistant will support the delivery of programs through coordination of events including set up, support and clean up as well as administrative duties such as data collection and communications between partners as required to keep The Hive running smoothly.
RESPONSIBILITIES
Engagement and Service Navigation:
Greet and engage participants throughout their involvement at The Hive
Build positive rapport and trusting relations with all visitors and Hive participants
Work in collaboration with other Hive staff and teams to facilitate and coordinate programming and seamless service delivery
Provide information over the phone and in person on community resources and services offered at The Hive and in the community at large
Program/Service Coordination:
Assist with the coordination of The Hive programming and group activities
Assist in hosting proactive health education and youth friendly events at The Hive location
Assist with in-person workshops, training and other specific activities/events, as required
Administrative Support:
Prepares and maintains records and program documentation
Provides clerical and administrative support to Operations Lead and Youth Coordinator for regular and special reporting periods
Participates by providing input in staff meetings
SKILLS & ABILITIES
Demonstrated capacity to build effective and “safe” rapport/relationships
Knowledge about limits and boundaries for the sake of each individual within the relationship
Extensive knowledge of community resources and health and social services systems
Ability to work independently
Respect and protect the privacy of information relating to all youth participants, employees, and organization affairs
High level competency in MS Office applications
Highly organized with careful attention to detail
Excellent communication skills (both written and oral)
QUALIFICATIONS
Desire to work with youth (ages 14-21) and their support networks
Completion of high school
At least one (1) year of recent experience that includes administrative duties, preferably within the context of a not-for-profit community-based service agency.
Current CPR and First Aid Certificates considered an asset
Proven organizational, time management and prioritizing skills
Exceptional interpersonal and relational skills
Valid driver’s license
Ability to be available for evening or weekends if required
Hours of Work: 11:00 am – 7:00 pm Monday-Friday
Additional Requirements:
Vulnerable population and criminal record check required
Availability to work evening and weekend hours
Please email your resume, cover letter, and professional references to admin@bonnyvillepcn.ca
Please include the Reference ID HPA20240926 in the subject line of the email
All candidates will be required to undergo a vulnerable population and criminal record check
The Bonnyville PCN thanks you for your interest in this position, however only those selected for an interview will be contacted.
The Bonnyville PCN is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds.