Server

Position: Server/Bartender
Reports To: Food and Beverage Manager
ROLE
A server/bartender direct job is to take food or drink orders from customers. Using a wide knowledge of mixed drinks and alcohols, they promptly prepare the drinks and serve them before moving to the next order. They must then collect payment for the drinks and process the sale. A server’s role is to serve prepared food and drinks in the lounge, take drink orders and deliver to the gaming floor.

CORE COMPETENCIES
Emotional Maturity
Team Player
Communication Skills
Time Management
Team Player
Personally Fit
Confidentiality

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO

• Count your float at the beginning and end of shift, as well as do a daily cash out of your sales
• Set up bar at the beginning of shift, and break down and clean the bar on nights after closing
• Check all C02 cylinders, pop bibs, kegs, and beer gas and change as needed.
• Clean sink and ice wells counters etc.
• Clean glasses, utensils, and bar equipment
• Stock coolers and fill straws, prep garnishes, and condiments, roll utensils
• Empty ashtrays on the gaming floor as well as collecting empties
• Collect all empties, plates and silverware as required, and keep area clean and free of garbage
• Serve the casino gaming floor, table games and lounge patrons
• Unload and put away clean dishes from dishwasher
• Wipe down lounge tables, when necessary, place chairs on tables at night, and take the chairs down in the morning before the casino opens
• Take apart guns clean and put back together, wipe down all bottles and close all products used during your shift
• Ensure proper stock rotation and implement promotions designed to clear out old stock prior to its expiration.
• Maintain coffee and supplies on the gaming floor and lounge
• Knowledge of all promotions in the Lounge department.
• Lock all coolers and liquor at the end of shift, as well as cupboards
• Ensure that daily, monthly, and weekly cleaning lists are being completed
• Sweep and mop behind the bar, as well as in back server hallway
• Check glass washer chemicals, and record chemical levels daily
• Take direction from management when called upon

QUALIFICATIONS AND EXPERIENCE

• Mathematic skills: basic math may be needed to verify cash receipts
• Familiar and knowledge of dealing with cash transactions
• Customer service skills, servers need proper customer services skills as they have a lot of interaction with patrons
• Physical Coordination: The server must have the ability to move drink/food trays effectively across the gaming floor and lounge.
• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively with patrons, kitchen staff and porters.
• Able to work as a part of a team
• Able to work with little supervision
• Ability to work calmly under pressure
• Has some experience in food handling, cash handling, customer service and/or serving

IMPACT OF ACTION
The Server/bartender has a direct impact on the ability to provide Casino Dene guest, staff, and management with a safe and suitable environment in which to visit and/or work.
KEY WORKING RELATIONSHIPS
The Server/Bartender requires the ability to communicate clearly and work effectively with Casino Dene guests, management, and staff. The incumbent in this position will primarily work with lounge staff and Lounge Supervisor
WORKING CONDITIONS
Casino Dene is a 24 hour a day, 7 day a week, 364 day a year business. The server/bartender must have the ability to stand for extended periods of time or spend long periods of time on one’s feet. They may be required to lift items weighing up to 50 pounds. The server/bartender will be working in a smoking facility.
CASINO DENE’S EXPECTATIONS OF EMPLOYEES

• Adheres to all Casino Dene Policies and Procedures
• Consistently reports to work on time and prepared to perform the duties of the position
• Acts as a role model within and outside of the Casino
• Maintains a positive and respectful attitude
• Communications regularly with direct supervisor about department issues
• Is flexible and willing to perform duties as workload necessitates

Compliance with all regulatory requirements as may be applicable to your position including but not limited to both AGLC requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.