System Support Analyst

About Lakeland Credit Union

Lakeland Credit Union (LCU) is a trusted financial institution dedicated to providing exceptional banking services to our members. With deep roots in our community, we pride ourselves on delivering personalized financial solutions that meet the unique needs of individuals and businesses alike. At Lakeland Credit Union, we prioritize integrity, community engagement, and financial excellence, ensuring that our members can achieve their financial goals with confidence.

We are committed to fostering a work environment that promotes collaboration, innovation, and professional growth. As part of our team, you'll have the opportunity to make a meaningful impact on the financial well-being of our members while advancing your career in a supportive and dynamic setting.

About the Opportunity

We have an opportunity for a Systems Support Analyst to join our IT team! Reporting to the Manager, Information Systems, this role will provide expert level support to all system users by troubleshooting basic problems related to hardware, software, and ancillary equipment.

More specifically, some of your responsibilities include, but are not limited to:

• Troubleshoot and support standard desktop operating systems, applications and infrastructure issues (network connectivity, printing, internet).
• Perform account management and maintenance for various applications and systems (i.e., create or modify user accounts and permissions, perform password resets).
• Support multiple Microsoft products including Intune and SharePoint.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Management of Windows Servers, SQL Server, Virtual Servers (VM Ware), Active Directory, and LAN equipment.
• Work with vendors to provide support and implement solutions.
• Creating and updating technical documentation and user guides.

More About You

In order to qualify for this role, you will need a minimum of two years’ experience providing support in a help desk environment. Diploma in Computer Science or Business Information Technology would be an asset.

As our ideal candidate, you possess a solid foundation in Microsoft operating systems. You have a genuine passion for providing exceptional personalized service. You demonstrate strong analytical abilities, allowing you to assess requests and challenges effectively, leading to the identification and implementation of practical solutions. You pay close attention to detail, coupled with excellent time management skills and a proactive approach to your work. Your commitment to continuous learning and professional growth is evident. 

Above all, you are flexible and adaptable, and empowered to positively contribute to the success of LCU!

What We Offer

Lakeland Credit Union is dedicated to making a positive impact on their members and community. We offer great compensation, benefits, and a fun team environment. Join the team in Bonnyville and help make a difference.

• Competitive pay and comprehensive benefits.
• Flexible spending account. 
• RRSP matching after 3 months.
• Discounted employee financial services benefits. 
• Opportunities for personal and professional development.
• A supportive and fun team environment.

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in people's lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.

How to Apply

If you are a motivated individual with a passion for technology and a commitment to excellence, we would love to hear from you! today by submitting your resume and a cover letter. 

Live. Grow. THRIVE here!

Thank you for your interest. Interviews will be conducted as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted. Lakeland Credit Union is committed to the principles of equality and diversity in the workplace. AI will not be used during the recruitment, selection, and hiring process.