Lead, Member Services (Supervisor)

About Lakeland Credit Union

At Lakeland Credit Union (LCU), we pride ourselves on delivering outstanding service and support to our valued members. We are committed to creating a welcoming environment where everyone feels like part of our community. We believe that great service starts with great people, and that's where you come in! 

About the Opportunity

The Lead, Member Services will be accountable to ensure all deposit activities are in compliance with legislation, regulations, policy and procedures. You will be committed to coaching and identifying areas for individual and team development. You will be responsible for staff scheduling and performance management. As Lead, Member Services, you will provide leadership for exceptional member service delivery and support individual, team and organizational goals.

More specifically, some of your responsibilities include, but are not limited to: 

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  Provide support, guidance, and technical training to team members to ensure performance improvement and a cohesive team. Champion a high-performance environment and inspire the team by providing timely and constructive feedback.
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  Motivate and coach your team to find opportunities and proactive solutions that meet the member’s needs.
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  Accountable for joint custody of combinations, treasury cash, disbursements, money orders, securities and other negotiable items.
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  Contribute to the quality of branch operations by maintaining compliance with all legislative and regulatory requirements (i.e., Privacy, Money Laundering) while adhering to credit union cash custody and security procedures to mitigate risk of loss.
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  Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members.

More About You

In order to qualify for this role, you will need minimum 3 years of retail banking experience and 1 - 2 years in a supervisory role, preferably in the financial services sector. While not required, a degree or diploma in Finance (or related studies) would be an asset.

As our ideal candidate, you will have an in-depth understanding of industry regulations and compliance requirements in financial services sector. You have proven leader, with the ability to motivate and develop a team. Key skills include effective communication, leadership, problem-solving, and proficiency in customer service and banking software.

Above all, you are committed to providing exceptional member service! 

What we Offer

Lakeland Credit Union is dedicated to making a positive impact on their members and community. We offer great compensation, benefits, and a fun team environment. Join the team in Bonnyville and help make a difference.

• Competitive pay and comprehensive benefits.
• Flexible spending account. 
• RRSP matching after 3 months.
• Discounted employee financial services benefits. 
• Opportunities for personal and professional development.
• A supportive and fun team environment.

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in people's lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.

for a role at Lakeland Credit Union today and start changing lives, one member at a time. Live. Grow. THRIVE here!

Thank you for your interest. Interviews will be conducted as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted. Lakeland Credit Union is committed to the principles of equality and diversity in the workplace. AI will not be used during the recruitment, selection, and hiring process.